Frequently Asked Questions (FAQ)
When can I expect my order?
To keep our prices as low as possible for you, Chiclen ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you're used to. It takes approximately 1-3 business days for your order to be successfully processed. The average delivery time is approximately 5-8 business days in Switzerland .
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, orders can be delayed. If you have waited three additional days past the original delivery date and still haven't received your order, please send an email to: info@chiclen.com
How much are the shipping costs?
We do not charge shipping costs within Switzerland.
How can I pay for my order?
Chiclen always offers secure payments. We use the most widely used payment provider in Switzerland:
- Visa
- Mastercard
- American Express
- Union Pay
- Shop Pay
- Apple Pay
- Google Pay
I'm missing some products, how is that possible?
Some orders will be shipped in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order multiple products from us at once, it's possible that the products will not be delivered at the same time.
Don't worry, your order is on its way. The rest of your order will usually be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is nothing you can do about it. In this case, please contact our customer service immediately by sending an email to info@chiclen.com . Please take photos of the complaint and attach them to your email.
Please do not return the item without sharing pictures with us. Unfortunately, we will then be unable to find a suitable solution for you. Our customer service team will process your message as quickly as possible and work with you to find the best solution.
This happens if you bought the wrong product, it doesn't fit, or you no longer want the item.
Please contact our customer service ( info@chiclen.com ). We will determine the best solution for you. If we are unsuccessful, you will only pay the shipping costs for returning the product to us.
Do you have any further questions?
Contact info@chiclen.com